Privacy Policy

Misty Gorilla Expeditions / Bwindi Lodges ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bwindi-lodges.com (the "Site"). Please read this policy carefully. By using the Site, you consent to the practices described in this policy.

1. Data Collection

We may collect personal information that you voluntarily provide to us when you use our contact form, subscribe to our newsletter, or otherwise communicate with us. This information may include:

• Name
• Email address
• Phone number or WhatsApp number
• Travel dates and preferences
• Number of travelers
• Any other information you choose to provide in your message

We also automatically collect certain technical information when you visit our Site, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and time spent on each page. This data is collected through cookies and similar tracking technologies as described in our Cookie Policy.

2. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To assist you in finding suitable lodges and planning your trip to Bwindi
• To send you relevant travel information and updates (only with your consent)
• To improve and optimize our website and user experience
• To analyse website usage and traffic patterns
• To comply with legal obligations

3. Cookies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device when you visit a website.

For detailed information about the types of cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

4. Third-Party Services

We may use third-party services that collect, monitor, and analyse data to help us improve our Site. These services may include:

• Google Analytics— for website traffic analysis and usage statistics. Google Analytics uses cookies to collect anonymous information about how visitors use our Site. For more information, visit Google's privacy policy.
• Hosting Providers— our website is hosted by third-party providers who may process server logs containing your IP address and request data.
• Communication Tools— we may use third-party tools for email and messaging services to respond to your enquiries.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access— you can request a copy of the personal data we hold about you.
• Right to Rectification— you can request that we correct any inaccurate or incomplete data.
• Right to Erasure— you can request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing— you can request that we limit how we use your data.
• Right to Data Portability— you can request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object— you can object to the processing of your personal data for certain purposes, including direct marketing.
• Right to Withdraw Consent— where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@bwindi-lodges.com. We will respond to your request within 30 days.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so that we can delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. The "Last updated" date at the top of this policy indicates when it was last revised.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: